Skills
- IT Infrastructure Management: Proven ability to manage, repair, and maintain IT infrastructure, with significant experience reducing hardware RMAs and vendor support needs.
- Software and Hardware Proficiency: Experience with a variety of software and hardware, including Microsoft Office, Microsoft Outlook, Microsoft Exchange, Windows OS, Linux OS, Mac OS, Microsoft Azure, Docker, Ansible, MariaDB, ACL, Microsoft AD, Android OS, iOS, Gemini AI, ChatGPT AI, NightCafe AI, and Google’s experimental search generative AI.
- Policy Development: Developed and administered reporting software for generating fire service data to the federal government, recognized by the National Association of State Fire Marshals.
- Customer Service: Strong ability to deliver high-quality customer service in high-stress environments, particularly within emergency services.
- Leadership and Training: Experienced in training, leading teams, and providing first-level IT support in both emergency services and technical environments.